Privacy Policy

1. General Provisions

This Privacy Policy defines the procedure for the collection, processing, storage and protection of personal data of users of the Novolit.kz website (hereinafter referred to as the “Website”).

By using the Website, submitting an application, filling out feedback forms, callback request forms, commercial proposal request forms or any other forms on the Website, the user confirms that they have read this Privacy Policy and consent to the collection and processing of their personal data in accordance with the procedure and conditions set forth in this document.

The personal data operator is:
Limited Liability Partnership "NOVOLIT"
BIN: 100940007149
Location: Kazakhstan, Almaty, Medeu District, Chaplin Street, building 71/66, corner of Khaliullin Street 708, postal code 050019
E-mail for personal data inquiries: info@novolit.kz
Phone: +7 700 603-26-36

2. What Data We May Collect

Through forms on the Website, the user may voluntarily provide the following data:

  • name;
  • phone number;
  • email address;
  • company name;
  • text of the message, request or application;
  • other information that the user voluntarily provides in forms on the Website.

The Website may also automatically receive technical information necessary for the proper operation of the Website and improvement of user experience, including IP address, cookie data, browser information, device information, visit time, referral source and actions performed on Website pages.

3. Purposes of Collection and Processing of Personal Data

Users’ personal data are collected and processed for the following purposes:

  • processing applications, requests and inquiries submitted by users;
  • communicating with the user regarding services, consultations and request support;
  • preparing and sending commercial offers, responses to requests and other information related to the company’s activities;
  • organizing feedback with the user;
  • improving the operation of the Website, analyzing user behavior and enhancing service quality;
  • ensuring Website security and preventing misuse of its functionality;
  • compliance with the legislation of the Republic of Kazakhstan.

4. Legal Grounds for Processing

The processing of personal data is carried out on the basis of the user’s consent, provided by filling out and submitting the relevant forms on the Website, as well as in other cases предусмотренных by the legislation of the Republic of Kazakhstan.

The user provides only those personal data that are relevant, accurate and necessary for achieving the corresponding processing purposes.

5. Procedure for Processing and Storage of Data

The processing of personal data may be carried out both with the use of automation tools and without them, including collection, recording, systematization, accumulation, storage, clarification, use, transfer, anonymization, blocking and deletion of data to the extent necessary for achieving the stated purposes.

Personal data are stored no longer than required by the purposes of their processing, unless another storage period is established by the legislation of the Republic of Kazakhstan or is necessary to protect the rights and legitimate interests of the Operator.

6. Transfer of Data to Third Parties

The Operator does not sell or transfer users’ personal data to third parties for their independent use, except in the following cases:

  • the user has given separate consent for such transfer;
  • the transfer is necessary for processing the user’s request, operation of the Website or provision of services to the user;
  • the transfer is necessary to contractors and technical services involved in the operation of the Website and request processing, including hosting providers, CRM systems, corporate email, analytics services, call tracking, online chat, feedback forms and services protecting against automated requests;
  • the transfer is required by the legislation of the Republic of Kazakhstan, by request of authorized bodies, or is necessary to protect the rights and legitimate interests of the Operator.

7. Cookies, Analytics and Technical Services

The Website may use cookies and similar technologies for proper operation, saving user preferences, analyzing traffic and improving Website functionality.

The Website may use web analytics services and technical tools, including Yandex Metrica, Google Analytics, CRM, corporate email, hosting, analytics services, call tracking, chat, feedback forms, reCAPTCHA and other related tools necessary for request processing, Website analysis and ensuring stable operation.

The user may change cookie settings in their browser. However, disabling cookies may affect the proper functioning of certain Website features.

8. Protection of Personal Data

The Operator takes necessary organizational and technical measures to protect personal data from unlawful or accidental access, destruction, modification, blocking, distribution, loss and other unlawful actions.

At the same time, the user understands that data transmission over the Internet cannot be absolutely secure, and the Operator cannot guarantee the exclusion of all possible risks related to the operation of the Internet, actions of third parties or technical failures beyond the Operator’s reasonable control.

9. User Rights

The user has the right to:

  • receive information about the fact, purposes and methods of processing their personal data;
  • request clarification, update or correction of their personal data if such data are incomplete, outdated or inaccurate;
  • withdraw consent to the collection and processing of personal data;
  • request deletion or termination of the processing of personal data in cases provided for by the legislation of the Republic of Kazakhstan;
  • contact the Operator regarding issues related to the processing of personal data.

To exercise these rights, the user may send a request to: info@novolit.kz.

10. User Obligations

The user undertakes to provide accurate data, not to use other persons’ personal data without legal grounds and to timely report changes to previously provided information if this is necessary for proper processing of the request.

11. Links to Third-Party Resources

The Website may contain links to third-party websites. The Operator is not responsible for the content, data processing methods or privacy policies of such websites. Users are advised to independently review the privacy policy of each third-party resource when visiting it.

12. Changes to the Policy

The Operator has the right to make changes and additions to this Privacy Policy without prior notice to the user. The current version of the Policy is published on the Website and comes into force from the moment of its publication unless otherwise provided by the new version.

13. Contact Information

For all questions related to this Privacy Policy and the processing of personal data, the user may contact:

Limited Liability Partnership "NOVOLIT"
BIN: 100940007149
Address: Kazakhstan, Almaty, Medeu District, Chaplin Street, building 71/66, corner of Khaliullin Street 708, postal code 050019
E-mail: info@novolit.kz
Phone: +7 700 603-26-36